Installing takes a day. Producing takes many years. We watch your system data and we review what you are charged, and if something drifts we are the ones who tell you. Before it turns into a year of wrongly charged bills.
One is the installation: whether it produces what it should. The other is the bill: whether you are charged what you should be. They are two different jobs, with different data and different rhythms, and that is why they are also priced apart.
Object 1
What your roof produces, and whether that matches what it should deliver for its size, its orientation and the weather it has had.
Object 2
What you are charged, whether your surplus is credited and whether your contracted power is still the one you need.
Object 1
Your system production, compared with what it should be delivering for its size, its orientation and the weather it has had. That comparison is what gives away the silent faults: the ones that switch nothing off, but cost you money one day after another.
A panel does not announce a fault. It makes no noise, it does not leak, no light comes on indoors. The only way to know something is wrong is to compare what it produces with what it should produce. That is what we do, every day, for every installation we have put up.
Every day means every day on the installations whose inverter we can read, which are the ones we put up ourselves. Where that access does not exist, a drop in production is followed indirectly and shows up weeks later, not the same day. That is the difference between the two cases, and it is better said upfront than afterwards.
Three common faults that take a while to show on the bill and show up straight away in the data.
One row of panels stops contributing. The rest keeps working, so nothing looks broken. On the bill it takes weeks to show. In the data it shows on day one.
The inverter turns what the panels generate into the current your house uses. If it stops, production drops to zero even in full sun. It is the fault most visible in the data, and the most expensive one to miss.
The system produces, but less than it should. Dirt, a new shadow, a failing connector. A sustained shortfall, however small, always has a cause.
Watching means reading the data and spotting the problem. Maintaining means acting: cleaning, inspecting, repairing. The watching decides when maintenance is due, so that you do not pay for calendar work your installation does not need.
Rain washes off a good part of the dirt. Cleaning pays when the data says dirt is costing production: dust from nearby building work, pollen, soil in rural spots, bird droppings. Cleaning out of habit, without the data asking for it, can cost more than it recovers.
Connections, mountings, protective devices and the state of the inverter. It gets inspected when it is due and when the data flags something odd. If someone needs to go up on the roof, we are the ones who tell you, with the reason in front of you.
Object 2
Every quarter we look at your billing and your consumption curve: we check that your surplus is being credited, that your contracted power is still the one that suits you, and that the system produces what it should. If something does not add up, we tell you before it turns into a year of wrongly charged bills.
Your consumption curve and your contracted power come from the data your grid operator releases to you. The kilowatts are there, but the prices are not: not the energy rate, not the compensation rate, not what you are charged for holding the power. The euros are only on the bill. That is why both sources are needed, and why the work is quarterly rather than instant.
Fixed price
€149
VAT included
An annual fee, not a monthly one. It covers one supply point with self-consumption: a baseline report at the start, four reviews a year and a closing report.
A closed set of checks, on data that arrives through declared channels, with the real latency of each one stated upfront. Not one of these checks relies on logging into your retailer account with your credentials: we do not do that.
Your own data, released by the grid operator at your request. It measures kilowatts, not euros.
The highest demand you have reached in twelve months, with its safety margin, set against the power you pay for every single day of the year.
Visible in the first month
What your supply contract states, against what is actually on the roof. If those two do not match, compensation cannot reach you.
Visible in the first month
An overnight minimum higher than your home should have. It is rarely a billing error: usually something has been left drawing power.
Visible in one month of curve
Without inverter access, the drop is inferred: surplus at zero and grid purchases during daylight hours. Same finding, worse latency.
One to several weeks
The bill is the only source that carries prices. Without it, none of this can be checked.
That the line exists, that the rate is the one in your contract, and that what is credited bears a relation to what you exported.
One billing cycle
The unit price of each period, compared with the previous bill. If it moves and it does not come from a regulated change, it needs looking at.
One billing cycle
Add-on services, insurance, equipment rental and charges that no consumption explains. It is the finding that most often pays for the whole service.
One billing cycle
What you pay for holding the power, whether or not you use more energy. What matters here is telling a regulated rise from a commercial decision.
One billing cycle
Adjustments for earlier periods and charges for late payment or estimated readings, with what they mean and where they come from.
One billing cycle
What this does not see is as much part of the service as what it does, and it is said in the same size of type.
And we say so. A month with no published curve, or a bill that never arrives, is not a month in which everything was fine: it is a month we could not look at.
The comparison against your baseline is quarterly. What happens daily is the check that the data is still coming in, which is a different thing.
Some let the owner generate an access key, others grant it only to partner companies. If it can be done in your case, it is done. If not, the monitoring rests on your bill and your curve, which are always yours.
A rise in grid tolls or charges is not an anomaly of yours and there is nothing you can do about it. It is recorded and told once a year, in the closing report.
It does not recover amounts already billed and it does not complain on your behalf. And it does not promise a saving: what each finding is worth is worked out with the prices on your own bill, not with an average.
Six alerts a year at most. If more were needed, the problem would be our thresholds and not your installation. And no alert goes out without a person having looked at it first.
None of it is lost: it is recorded and told in the annual report. An alert with nothing to do behind it is not an alert, it is noise.
Four quarterly reviews a year, plus the baseline report at the start and the closing report at the end.
What falls outside is covered by: a one-off review of your bill, permits and legalisation.
What we do carries a deadline. What depends on your grid operator is described, not promised.
You authorise us to look at your billing and your consumption curve, and you send us a recent bill.
We build your baseline from the file we already hold for your installation and from your billing.
Our turnaround: 5 working days
Counted from: The authorisation and the bill reaching us.
We do not promise: Finding problems that predate the baseline, or recovering amounts already billed.
Every quarter we check billing, compensation, contracted power and production against your baseline.
Our turnaround: 10 working days
Counted from: The end of each calendar quarter.
We do not promise: Real-time monitoring: the review is quarterly, and that is what we call it. Spotting a fault on the same day it happens.
If something moves off the baseline, we tell you what happened and what can be done about it.
Our turnaround: 3 working days
Counted from: The deviation showing up in the quarterly review.
We do not promise: Resolving the issue inside this service: any paperwork that comes out of it is quoted separately.
Whether your curve and your billing data are available depends on your grid operator.
The timing is set by the authority. We do not commit to it.
10 working days
Counted from: The end of each calendar quarter.
What this turnaround does not cover
Your grid operator
Availability of the consumption curve and of the billing data.
No date commitment on our side.
Your electricity retailer
Clarification of bill items when the deviation comes from there.
No date commitment on our side.
We commit to filing a complete application and following it through. The decision date is set by the authority, not by us, so we do not promise it.
Monitoring for the bill is bought for an installation whose file we already hold. The baseline, which is the point everything is compared against all year, comes from there: from your file, from your supply contract and from your first bill. That is why it is offered when a piece of paperwork closes, and not as a first purchase: building it from scratch costs four times as much and the price would have to be a different one.
If your system was put up by someone else and we do not know it yet, the order is the other way round: document it first, watch it afterwards. And if what you want is to settle one specific doubt about this month, the one-off reading exists and ties you to nothing.
It renews every year. We email you fifteen days before each renewal, with a one-click cancellation link. No retention calls and no forms designed to wear you down. If you cancel mid-year, the part not yet delivered is refunded.
They are read for the four reviews of the year and kept in your file. Using what we see in them to offer you something is a different purpose: it takes a separate permission, it does not come pre-ticked, and if you say no the service is delivered exactly the same. It is all set out in our privacy policy.
Simplified surplus compensation has to be active for what you export to the grid to be discounted on your bill. It can be switched off by a change of retailer or by a billing error without anyone telling you.
Real Decreto 244/2019, de 5 de abril, por el que se regulan las condiciones administrativas, técnicas y económicas del autoconsumo de energía eléctrica, art. 4 y art. 14 (modalidades y compensación simplificada de excedentes) · consulted on
Your consumption curve and your billing are your own data. The grid operator releases them at your request, as an independent controller and not as our processor. That is why your authorisation is needed, and that is why you can withdraw it whenever you want.
You can cancel this service whenever you want. We tell you fifteen days before each renewal, and cancelling takes one click, with no retention calls.
Real Decreto Legislativo 1/2007, de 16 de noviembre, texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios, art. 98.8, art. 103.a y art. 108.3 (desistimiento y prestación iniciada a petición del consumidor) · consulted on
For reviewing your billing and your consumption curve against a baseline four times a year, and telling you when something drifts. You can do it yourself, it costs nothing and we tell you exactly what to look at. This is for people who know they will not do it.
No, and we do not call it that. The review is quarterly. Promising real time without a system behind it would mean promising that we are looking when in fact we would not be.
It depends on the manufacturer, which is why it is not part of the promise. Some let the owner generate an access key, others grant it only to partner companies. If it can be done in your case, it is done; if not, the monitoring rests on your billing and your consumption curve, which are always yours.
It renews every year, and we email you fifteen days before each renewal with a one-click cancellation link. No retention calls and no forms designed to wear you down.
Real Decreto Legislativo 1/2007, de 16 de noviembre, texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios, art. 98.8, art. 103.a y art. 108.3 (desistimiento y prestación iniciada a petición del consumidor) · consulted on
Read them for the four reviews of the year and keep them in your file. Using them to offer you something needs a separate permission that you can withhold, and if you withhold it the service is delivered exactly the same.
Not today. This service rests on the file we already hold for your installation: without it, building the baseline costs four times as much and the price would have to be a different one. If you want to start somewhere, start by having your bill reviewed once.
A good part of the trade installs, gets paid and never comes back. Many owners in this area, foreign residents among them, bought their system from a company that no longer answers the phone. An installation with nobody behind it can spend months producing below what it should without anyone noticing. We come from monitoring industrial plants: watching that something keeps producing is our engineering trade, not a sales extra.
That is why watching the installation is not a separate service sold at the end. It is the third of the three promises we work by: we do it properly, we make it legal and we stay. Watching the bill is a service with its own fee, because it is different work and it runs every month of the year.
Following your production and reading your bills both involve processing data. They are set out in the contract and in our privacy policy.
No. You can look at your production whenever you like, but watching it is our job. If something drifts, we are the ones who contact you.
There is no fixed schedule. Rain does a good part of the work. Panels get cleaned when the data shows dirt is costing you production. That way you do not pay for cleaning you do not need.
No, unless you have a battery with backup capability. For safety, the installation shuts itself down when the grid goes down, so it does not feed current into a line someone is repairing.
Tell us about it. The first step is to see what condition it is in and whether it is legalised. We look at each case and tell you what can be done.
It comes with the systems we install ourselves, and you get the terms in writing along with the study, before you sign anything. Monitoring the bill is a different matter: it has its own annual fee and it is published above.
We use it to watch your installation, nothing else. The processing is set out in the contract and in our privacy policy.
Ask for your study. We tell you what your roof can deliver, in writing and signed by an engineer. And once it is up and running, we are the ones watching it.
Every service and every certificate, with its price including VAT, its pricing mode and third party fees listed separately, grouped by what is happening to the house rather than by what we call them.
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