It is not a battery. It is an accounting wallet: the supplier records the value of your leftover surplus and deducts it from later bills. It stores no kWh, gives no power in an outage and is not yours. If it were called a ‘surplus piggy bank’, nobody would mistake it for equipment.
The company sets the terms. Lock-in periods, monthly fees, limits on how much you can accumulate, or what happens to the credit if you switch supplier: all of that is in the contract, and the company can change it under its own terms. With a physical battery you do not depend on that small print.
It can suit some profiles. A second home that exports a lot and consumes little, or a household not yet ready to invest in a battery, can get value from it. We do not dismiss it out of hand: we ask that you sign up knowing what it is, comparing the full offer and not just the name.
Before signing, look at the whole package. The price of the kWh they charge you, the price of the surplus they credit you, and the lock-in. Sometimes the ‘virtual battery’ comes with an expensive tariff that eats the benefit. In how to read your electricity bill we show you where to look.