SOL-06
We gather the paperwork for your installation, check what actually exists and hand you an ordered file with what is missing and how to solve it.
If the company that fitted your panels has closed or stopped answering, we rebuild the file for €149 including VAT: we request copies in your name, order whatever exists and tell you in writing what does not exist and how to replace it. If the certificate is the only thing missing, the duplicate is €79 plus a €10.50 official fee.
Last legal review: .
«I have no paperwork at all for the panels and I do not know where to start.» That is how almost everyone who lands here begins. Below are the situations where it comes up.
These are two different jobs and you do not always need both. The first looks for everything that exists about your installation; the second requests one specific copy once we know that document was registered.
SOL-06
We gather the paperwork for your installation, check what actually exists and hand you an ordered file with what is missing and how to solve it.
Choose this one when you do not know which papers exist or which are missing.
Fixed price
€149
VAT included
SOL-07
If the certificate exists but you cannot find it, we handle its recovery and file it inside your digital record.
Choose this one when you know the certificate was registered and all that is left is asking for the copy.
Fixed price
€79
VAT included
Separately, what the authorities charge
Paid on your behalf, receipt issued in your name. It is not our revenue.
As the holder you can request these copies yourself. We say so here because in some cases it is the better option for you, and because knowing it before you pay is part of the deal.
If you have time and know which document to look for and which registry holds it. The route exists and is open to the holder.
Your own time
If the company is still trading. It is the fastest route and carries no charge.
No charge
If you know the certificate is the only thing missing and that it was registered. Rebuilding the whole file would be paying over the odds.
€89.50
If you hold a digital certificate and can find the file reference. You would pay only the official fee.
€10.50
One round of revisions included
What falls outside is covered by: regularising panels that were never legalised, maintenance and taking over the installation.
«I know the certificate exists, I just cannot find it anywhere.» When the document is on record, nothing has to be redone: a copy is requested. We check that it exists before filing anything, and if it is not on record, our fee stops and is refunded.
Fixed price
€79
VAT included
Separately, what the authorities charge
Paid on your behalf, receipt issued in your name. It is not our revenue.
Cards with a solid border are our work and carry a turnaround. Dashed cards are waits on an authority: that timing is theirs and we do not commit to it.
You send us your details, the address and the CUPS code, upload whatever you still have and sign the letter of representation.
We inventory what you sent and decide which channels and which archives have to be searched.
Our turnaround: 2 working days
Counted from: The moment the signed letter of representation reaches us.
We do not promise: Finding paperwork that does not exist or is not legally accessible.
We file the copy requests through every available channel and follow them up.
Our turnaround: 3 working days
Counted from: The moment the inventory is closed.
We do not promise: A response date from an archive or an authority.
The archive or the authority replies with whatever is on record. That timing is theirs.
The timing is set by the authority. We do not commit to it.
We classify everything and hand you the ordered folder, the missing-documents report and the route map.
Our turnaround: 2 working days
Counted from: The moment the authorities' replies arrive.
We do not promise: That the folder ends up complete: it may be complete, or it may be proven that pieces are missing.
Without the first three there is no search to run, because registries only release copies to the holder or to someone who evidences representation.
Required
Registries only release copies to the holder or to someone who evidences representation. Without that there is no search to run.
Required
These are the two keys used to find a file in an administrative archive.
Required
It lets us request copies in your name. We prepare it and you only have to sign it.
Helps, but not required
A single old reference can save half a day of searching. If you have nothing, the service still makes sense.
Helps, but not required
It narrows down the archive and the procedure the search has to follow.
For the duplicate certificate, the letter of representation also carries an express mandate to pay the official fee in your name. We prepare it and you only sign it.
Every deliverable also states what it is not. A paperwork service that does not spell out its limits ends in an argument about what the client thought they had bought.
It is not a legalised file: it is what exists, gathered and put in order.
It is not a failed service. Knowing that a document was never submitted is the result that stops you looking for something that is not there.
It is not a binding quote for work whose scope cannot be determined yet.
5 working days
Counted from: The moment we hold your identity document, the CUPS supply code and the signed letter of representation.
What this turnaround does not cover
Regional Industry office
A copy of whatever is held in the registered file.
No date commitment on our side.
Your grid operator
Confirmation of the self-consumption details registered for the CUPS code.
No date commitment on our side.
Your town hall
A copy of the works notification or licence, where there was one.
No date commitment on our side.
We commit to filing a complete application and following it through. The decision date is set by the authority, not by us, so we do not promise it.
There are situations where the standard scope stops. In all of them we tell you in writing before going on, with what the right route would cost.
We work across the Valencia region and both services are handled remotely: we do not need to be at your house to request copies in your name. If you also want somebody to look at the installation, that part is handled from maintenance.
Ordering a new certificate before checking whether the original was ever registered is the most expensive way to solve this. The prior check is the first thing we do.
Working and being registered are different things. There are installations producing for years with nothing on record in any registry.
Registries only release paperwork to the holder or to someone evidencing representation. In an unsettled inheritance, the request stops before it starts.
Then we hand you the evidence that nothing is on record, plus the route map for rebuilding it. Knowing that the file was never submitted is what stops you spending months chasing a document that does not exist.
Yes. As the account holder you can request copies from the authorities and from your grid operator. What you buy here is someone who knows which archive to write to, asks on your behalf and hands it back in order.
Source: Ley 39/2015, de 1 de octubre, del Procedimiento Administrativo Común de las Administraciones Públicas, art. 5. Checked on .
No. This gathers the documents that exist. If the search shows the file was never completed, the next step is a regularisation, and we tell you the scope and the price for it.
Your ID or company tax number as the holder, the full address and the CUPS supply code, and a signed letter of representation, which we prepare for you. Any old reference you still keep speeds the search up considerably.
Five working days of our own work. Whatever each archive then takes to answer is set by the authority and we do not commit to it: that can add weeks, and we say so from the start.
Assuming that if the panels work they must be registered. Working and being registered are different things, and there are installations producing for years with nothing on record anywhere.
Source: Real Decreto 244/2019, de 5 de abril, por el que se regulan las condiciones administrativas, técnicas y económicas del autoconsumo de energía eléctrica, art. 19. Checked on .
€79 including VAT for our fee, and €10.50 for the official regional fee. The two figures stay separate: the fee is not our income, we pay it on your behalf and the receipt is issued in your name.
Source: Generalitat Valenciana, procedimiento 22198, expedición de duplicados de documentos oficiales en materia de industria, epígrafe 4.10 de la tasa vigente en 2026. Checked on .
Yes, if you have a digital certificate and can find the file reference. It would cost you €10.50. The €79 buys someone else finding it, filing it and following it up.
We check before filing anything. If no registered certificate exists, we stop, refund our fee in full and tell you what is next: issuing a new certificate or regularising the whole file.
No. It is a copy of the document that was registered at the time. If the inverter was swapped or panels were added since, the duplicate describes something that no longer exists, and that is a different problem.
All of this hangs from permits and legalisation, where the rest of the paperwork for a solar installation lives.
With the address, the CUPS code from your bill and however much or little you kept, we can tell whether this is a search for copies, a single duplicate or a file that was never submitted. A Captia Technology company. Chartered engineers.
Every service and every certificate, with its price including VAT, its pricing mode and third party fees listed separately, grouped by what is happening to the house rather than by what we call them.
See the price of every service and certificate