SOL-13
If you export surplus and it never shows up on your bill, we find where the process stalled and handle the missing step within the standard scope.
Switching on surplus compensation costs €99, VAT included. It covers the diagnosis of where the process stalled, the check of the self-consumption arrangement on record, and the enrolment application filed with whoever is responsible. We commit to the filing and the follow-up, never to your retailer applying the compensation on a given date.
If the diagnosis finds the file blocked, the data inconsistent between authorities or the installation missing from the register, the case stops being this procedure. You then choose: move up to unblocking the file at €199, paying only the difference, or take the €99 back in full. Nothing more is ever charged without your acceptance.
Last legal review: .
Having self-consumption with surplus does not by itself mean you are enrolled in the compensation mechanism. They are two different things, and the second has to be applied for.
Real Decreto 244/2019, de 5 de abril, por el que se regulan las condiciones administrativas, técnicas y económicas del autoconsumo de energía eléctrica, art. 14 · verified on
Self-consumption is classified into arrangements, and the one on record determines what can be done with the energy you export to the grid.
Real Decreto 244/2019, de 5 de abril, por el que se regulan las condiciones administrativas, técnicas y económicas del autoconsumo de energía eléctrica, art. 4 · verified on
The application is handled with your electricity retailer, who is the party that settles the compensation on your bill. Where the arrangement on record or the installation data needs confirming, the answer depends on your grid operator. The account holder can do all of this alone, with no intermediary; we do it in your name with a signed authorisation, which is why that document is required before we start.
This service is delivered remotely across the Valencian Community. The rate at which your exported energy is credited is a separate question, set by your contract: the comparison, with its verification date, is in what you get paid for your surplus.
Many retailers switch the compensation on without a separate fee. If your installation is correctly registered, that call is the first thing to do. This service makes sense once you have tried it and the bill still looks the same.
If your installation is correctly registered with surplus and all that is missing is your retailer applying it, this is one phone call and it costs nothing. It is the first thing you should try.
If you also want to review your tariff. Many switch it on without a separate fee when you sign up with them.
Never. It is listed here because it is what many people do for months.
One round of revisions included
What falls outside is covered by: unblocking a stalled file, the surplus tariff comparison.
Each step says who does it. Anything that depends on a third party is marked as such and carries no date committed by us.
You send us the bill, the CUPS and the CAU, and sign the authorisation for us to act on your behalf.
We review the bill and the arrangement on record, and locate where the process stopped.
Our turnaround: 2 working days
Counted from: The moment your file is complete.
We do not promise: A corrected bill on a fixed date.
If the case is clean, we prepare and file the compensation application. If we find a blockage, we stop and let you choose.
Our turnaround: 2 working days
Counted from: The close of the diagnosis.
We do not promise: That a blockage, if there is one, gets resolved within this price.
Whether the compensation actually reaches your bill depends on your electricity retailer.
The timing is set by the authority. We do not commit to it.
When the arrangement on record or the installation data needs confirming, the answer depends on your grid operator.
The timing is set by the authority. We do not commit to it.
With this the file is complete, and that is the point from which our turnaround counts.
A recent, complete electricity bill
Required
It is where you see whether there is a surplus line, which tariff you are on and which contract is being settled.
CUPS and CAU
Required
They identify the supply point and the installation. Most blockages appear because one of the two does not match.
Registration paperwork for the installation
If you still have it
It lets us check which arrangement the installation was registered under without asking third parties.
Authorisation to deal with your retailer and grid operator
Required
Without it we cannot speak to them on your behalf, and the service is only advice.
Initial status report with the exact point of blockage
It is not a financial claim, nor a calculation of what you failed to earn.
Filed application to enrol in surplus compensation
It is not a guarantee that your next bill will already be credited, nor of the price you will be credited at.
Log of the steps taken, with their reference numbers
It is not a commitment that your retailer or grid operator will reply.
Once the application is filed, the file sits with your retailer. We follow it up using the reference numbers and check the first bill you send us, to confirm the compensation line is there. If it still is not, we tell you which step comes next and who is holding it.
2 working days
Counted from: That we have the bill, the CUPS, the CAU and the signed authorisation.
What this turnaround does not cover
Your electricity retailer
Compensation actually applied in your billing.
No date commitment on our side.
Your grid operator
Confirmation of the arrangement on record and of the installation data.
No date commitment on our side.
We commit to filing a complete application and following it through. The decision date is set by the authority, not by us, so we do not promise it.
SOL-14
If the Industry filing is done but your bill still looks as if you had no panels, we rebuild the file and locate where the activation got stuck.
The symptoms look alike and the work does not. Activating compensation is a procedure on an installation that is correctly registered. This is an investigation into a file that is not moving: the timeline is rebuilt with dates and reference numbers, the party holding it up is identified, and up to two standard cases or complaints are opened with whoever is involved.
Our turnaround for the triage is 2 working days from the moment the file is complete. How long the grid operator, the retailer or the regional Industry office take is not something we commit to, and the unblocking itself is not promised: what is promised is the investigation and the documented case work.
Unlike the activation, this service is delivered remotely across Spain.
Upfront assessment
€199
VAT included
€199 credited back if you book a €299-or-more service within 30 days
Resolution work, from €299
What falls outside is covered by: the rest of the permits hub.
Exporting energy to the grid and being enrolled in the compensation mechanism are two different conditions. The second has to be applied for, and plenty of correct installations spend years with the first and without the second.
The new contract is signed on whichever tariff you choose, and if nobody ticks the compensation it stays with the old one. It is one of the most common reasons a bill stops crediting from one month to the next.
Every bill that goes by without compensation is exported energy that credits nothing, and the more time passes the harder it is to reconstruct what was requested and from whom.
If the installation is not on record, or the data does not match between authorities, there is no compensation to switch on: there is a file to rebuild. That is why the triage comes first and why the price ceiling exists.
This work switches the compensation on going forward. Claiming for past months is different work, with a different difficulty and a different price.
If your installation is correctly registered and your retailer switches it on with one phone call, do it that way: it is the fastest route and it costs you nothing. This service makes sense once you have tried that and nothing has changed, because then the problem is not where it looks.
No, and nobody honest can. What we commit to is the diagnosis, the application filed and the follow-up. Applying it to your bill is up to your retailer.
Then we stop and tell you. You can move up to the service that fits, paying only the difference, or get the €99 back in full. We never charge more without your express acceptance.
Not within this service. Here the compensation is switched on going forward. Claiming for the past is different work, with a different difficulty and a different price.
Having surplus means exporting energy you do not consume. Being paid for it requires being enrolled in the compensation mechanism, which is a separate condition and has to be applied for. Plenty of households have the first and not the second.
Real Decreto 244/2019, de 5 de abril, por el que se regulan las condiciones administrativas, técnicas y económicas del autoconsumo de energía eléctrica, art. 14 · verified on
If the blockage comes from something they filed badly and the company is still trading, yes, and it should not cost you money. Ask them first. This service exists for when that is not possible or no longer works.
No. We commit to rebuilding the file, identifying who is holding it up and opening documented cases. A third party's decision is not ours and we do not promise it.
No. If within 30 days you take on the documented claim level, the €199 is credited in full against that invoice.
Activating compensation is a procedure on an installation that is correctly registered. This is an investigation into an installation whose file is not moving. The symptoms look alike and the work does not.
Only where there are grounds, and that is checked case by case before asserting anything. Building the claim file is the higher level, not the triage.
With your bill, the CUPS and the CAU we can tell you within two working days whether yours is a €99 activation or a stalled file. If it is the second, we say so before charging anything more, and you decide.
A Captia Technology company. Chartered, qualified engineers.
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