The case does not match what you bought
We tell you which service it matches, its price and why. You can accept the change and pay the difference, or withdraw with a full refund. Nothing is executed until you answer.
SOL-22
A request has arrived and there is a deadline
Send us the complete request. We translate it into concrete actions, correct whatever falls inside scope and file the reply with its receipt.
- Triage is ordered by your deadline
- Assessment price fixed before we start
- Filing receipt kept in your file
Upfront assessment
€199
VAT included
€199 credited back if you book a €199-or-more service within 30 days
Resolution work, from €349
In short
An Industry request is the written notice by which the regional administration asks you to complete or correct your solar application before it goes any further. You have ten working days to reply. We read the request, translate it point by point and file the reply for €199 including VAT. If the only thing wrong is a mistyped entry, the service is a different one and costs €99.
- What it is
- Analysis, preparation and filing of a reply to an administrative request on a self-consumption application. In plain terms: someone at the administration has read your application, found something missing and asked you for it in writing.
- When you need it
- A request has arrived from the authority with an open deadline. The filed application contains documents that contradict each other. A certificate or an annex nobody attached is missing. They are asking for technical data of the system to be corrected.
- What it costs
- €199 for the analysis of the request and the simple reply, VAT included. No third-party fees. Resolution work, from €349. Correcting a single entry is €99.
- Who can do it
- You, through the regional electronic office; the installer who filed the application, if the fault is theirs; or us on your behalf, with a signed authority to act.
- What documents are needed
- The complete request, every page of it, The date you received it, The filed application and the technical documentation of the system, Signed authority to act on your behalf.
- How long we take
- 5 working days for the full cycle, and one for the triage. Counted from the request and the application being uploaded.
- Which authority is involved
- The regional Industry office of the Generalitat Valenciana, which both issues the request and decides. Depending on what the request asks for, your grid operator as well.
- What happens next
- The reply to the request is filed and the receipt is handed to you. From there, the timing and the decision belong to the authority. We promise neither.
What we solve
You have received a notice written in administrative language, you do not understand exactly what is being asked, and you know there is a date.
Situations that bring people here
- A request has arrived from the authority with an open deadline.
- The filed application contains documents that contradict each other.
- A certificate or an annex nobody attached is missing.
- They are asking for technical data of the system to be corrected.
- The file carries the wrong ID number, name or address.
- A piece of equipment data was transcribed incorrectly.
- A document nobody attached is missing.
- You have been asked to correct something before the file is closed.
What happens if it goes unanswered
- The correction period runs in working days, and letting it lapse can mean the application is treated as withdrawn.
- A closed file has to be started again from scratch, which costs more than replying on time.
- While the file is stuck, the system stays unregistered as it should be.
There is no invented urgency in that list: it is the consequence the law itself provides for when a correction period is allowed to lapse.
Before hiring us, check whether one of these two routes works for you
Reply yourself through the regional electronic office.
If the request asks for a single document you already have and you understand exactly what is being asked.
It costs you your own time
Send it back to the installer who filed the application.
If the request concerns documents they prepared and the company is still trading. They should answer it at no cost to you.
No cost to you
Which of the two cases is yours
You do not decide that at checkout: we decide it when we read the file, and we tell you before any work starts. If you buy the cheaper one and yours turns out to be the other, you choose what happens to your money.
SOL-22
Reply to the request you received about your solar system
A letter arrived asking for documents and there is a deadline.
Upfront assessment
€199
VAT included
€199 credited back if you book a €199-or-more service within 30 days
Resolution work, from €349
SOL-21
Correcting one entry in your solar file
There is a wrong entry in my file and I do not know how to fix it.
Fixed price
€99
VAT included
Where this service stops
- If the request calls for a technical report or project to be redone, it stops being standard scope and is quoted before any work starts.
- If reading it reveals that the system is not the one on record, the case moves to regularisation.
If the request stems from documents supplied by you or by your installer, the second round is quoted before it begins.
How it works, step by step
Five steps, with who does each one in plain sight. The first four are our time or yours. The fifth is not ours to control, which is why it carries no date.
- Step 1Your part
You upload the full request, the filed application and the date you received it.
We need: The complete request and the notification date. - Step 2We do this
We triage against your deadline and tell you whether it fits the €199 scope or needs a separate quote.
Our turnaround: 1 working day
Counted from: The request being uploaded in full.
We do not promise: That your request will fit within the simple scope.
- Step 3We do this
We draft the reply point by point and correct whatever falls inside scope.
Our turnaround: 3 working days
Counted from: You accepting the scope after triage.
We do not promise: That the reply will be accepted.
- Step 4We do this
We file the reply within the deadline and hand you the filing receipt.
Our turnaround: 1 working day
Counted from: The reply being finalised.
We do not promise: A decision date from the authority.
- Step 5Depends on the regional Industry office
The authority assesses the reply and either continues the procedure or asks again.
The timing is set by the authority. We do not commit to it.
What we need from you
Without these four items there is no triage, and without triage we do not accept the order. Each one says what it is for.
The complete request, every page of it
Required · pdf
Half the work is reading carefully what is being asked, and that can only be done with the whole document.
The date you received it
Required · texto
It sets the real time left and decides the order in which your case is handled.
The filed application and the technical documentation of the system
Required · pdf
Without seeing what was filed there is no way to know why it is being queried.
Signed authority to act on your behalf
Required · pdf
Without it we cannot reply in your name.
We also assume three things: The request is complete and legible, with its notification date. The filed application can be located. The owner can grant authority for us to reply on their behalf. If any of them does not hold, it shows up in the triage and we tell you before touching anything. If you want to see which documents make up a self-consumption file and in what order they are filed, it is set out in the solar paperwork from start to finish.
Price
€199 buys an upfront assessment, not a quote. It pays for reading the whole request, translating it point by point and answering it if the answer fits the simple scope. It is how a deadline that is already running starts being handled the same day, instead of waiting for someone to send you an offer.
Upfront assessment
€199
VAT included
€199 credited back if you book a €199-or-more service within 30 days
Resolution work, from €349
What happens if your case turns out to be bigger
If the request calls for calculations, a technical report or a project to be redone, that is not inside €199 and we do not absorb it quietly. We give you the price of the level that applies before touching anything, and you decide. €199 credited back if you book a €199-or-more service within 30 days.
Resolution work, from €349. Paying for the assessment does not by itself start the work: first we validate that the service you booked matches your case.
If you are an installer and the request stems from data you supplied, the trade rate is €149 excluding VAT. If the request stems from documents we prepared, it is included.
Market reference prices, so you can compare: Solares Mallorca €150, checked on ; Gaussol €423.50, checked on .
Timing: ours, and what is not ours
Our turnaround
5 working days
Counted from: The complete request and the application being uploaded.
What this turnaround does not cover
- Acceptance of the reply by the administration.
- A decision date for the file.
- That the case fits the simple scope before we have read the request.
What depends on third parties
Regional Industry office
Assessment of the reply and continuation of the procedure.
No date commitment on our side.
Your grid operator
Any documents or confirmations the request demands from the grid operator.
No date commitment on our side.
We commit to filing a complete application and following it through. The decision date is set by the authority, not by us, so we do not promise it.
SOL-21
A wrong entry is not a whole legalisation
If the problem is a wrong entry and not a real change to the system, we treat it as what it is: a correction, without selling you a full legalisation.
Fixed price
€99
VAT included
A price ceiling, and why it exists
We charge €99 upfront. If reading your file shows the case is bigger, you choose: move up to the service that applies and pay the difference, or get the €99 back in full. We never charge the difference without an express new decision from you.
- It stops being a simple correction the moment the wrong entry describes a genuinely different system.
- It does not cover writing a technical report or a new project.
- It does not cover the technical answer to a multi-point request: that is the reply-to-request service.
- It does not cover administrative appeals or legal representation.
What the correction includes
- Classification of the case to confirm it is a correction and not a modification of the system.
- Preparation of the written submission or documentary filing.
- Filing through whichever channel applies.
- Delivery of the filing receipt.
One round of revisions included, and one submission per file.
What the correction does not include
- Real changes to the system.
- Writing a technical report or a new project.
- A complex technical answer to a request.
- Administrative appeals or legal claims.
- More than one submission for the same file.
What falls outside is covered by: replying to a request, regularising the system.
Our turnaround for a correction
2 working days
Counted from: The file and the evidence of the correct entry being uploaded.
- That the authority will accept the correction.
- A date on which the file will be closed.
- That your case will still be a simple correction once we have read the file.
Special cases
No service in the catalogue fits your case
We refund the full amount with nothing withheld. The cost of the review done up to that point is ours.
The deadline is imminent
The notification date is a required field of the order and it is what orders the queue: triage runs by deadline, not by arrival order.
You want us to start before the fourteen days are up
As a consumer you have fourteen calendar days to withdraw. With a deadline running it usually pays to start earlier: if you ask us to and then withdraw with work under way, you pay for the part already done; and if the service is completed within those fourteen days, the right to withdraw is lost.
A second request arrives
If the request stems from documents supplied by you or by your installer, the second round is quoted before it begins. If the second request stems from a mistake of ours, we redo it and file it again at no cost.
The decision goes against you
It does not trigger a refund, because what you buy is the reply filed and not the authority's decision. It does trigger analysis: we tell you whether a further correction is possible and what it would cost.
What counts as delivered, and what does not
The reply to the request is filed and the receipt is handed to you.
And it does not count as delivered because of:
- The administration accepting the correction.
- The file ending in a favourable decision.
- No second request arriving.
Common mistakes when replying to a request
The six that most often turn an answerable request into a stuck file.
Counting the deadline in calendar days
The ten days of a request are working days and exclude Saturdays, Sundays and public holidays, but they start the day after notification. Counting from the date on the letter rather than the date you received it usually produces a deadline that is either shorter or longer than the real one.
Answering only the part you understood
A request with four points requires four answers. Answering the two easy ones and staying silent on the rest leaves the file just as incomplete and burns the round.
Sending loose documents with no covering submission
Attaching papers through the electronic office without saying which point each one answers forces the authority to reconstruct it. That is the fastest route to a second request.
Confusing a typo with a change to the system
If what is on record describes a different system from the one on the roof, that is not fixed with a data correction. It is fixed by regularising, which is a different service at a different price.
Leaving it to the installer without checking they did it
If the request stems from documents your installer prepared, they should answer it at no cost to you. The mistake is assuming they did: the deadline runs against the owner, not the installer.
Filing on the owner's behalf without accredited authority
Acting before the administration on behalf of another person requires accredited authority. Without that signed document we file nothing, because a reply filed without valid authority does not count as answered.
Frequently asked questions
How long do I have to reply?
A correction request gives ten days, counted in working days from the day after notification. If it goes unanswered, the outcome the law provides for is that the application is treated as withdrawn.
Source: Ley 39/2015, de 1 de octubre, del Procedimiento Administrativo Comun de las Administraciones Publicas, art. 68.1. Checked on .
Can you guarantee it will be accepted?
No, and nobody honest can. We answer technically and file within the deadline; the administration decides. What we do give you is what each point asks for and how we answered it.
What if my request turns out to be more complicated?
We tell you after the triage, with the price of the technical level before anything is touched. The €199 you have already paid is credited in full against that service if you book it within 30 days.
Can I answer it myself?
If the request asks for one specific document you already have, yes. This service makes sense when you do not understand what is being asked, when there are several points, or when the date is close.
How do I know whether mine is a simple correction?
We tell you once we have read your file, not before. If it turns out to be something bigger, you choose: move up to the right service paying the difference, or get the €99 back in full.
I have ten days to reply. Will you make it?
The correction period is ten days, counted in working days. Our own turnaround is two working days from the moment the file is uploaded, so there is room. The authority's calendar is not ours to control.
Source: Ley 39/2015, de 1 de octubre, del Procedimiento Administrativo Comun de las Administraciones Publicas, art. 68.1. Checked on .
Can you file it on my behalf?
Yes, with a signed authority to act. Without it we file nothing, because acting without accredited authority is not valid.
Source: Ley 39/2015, de 1 de octubre, del Procedimiento Administrativo Comun, art. 5. Checked on .
The rule that governs the correction period is Ley 39/2015, de 1 de octubre, del Procedimiento Administrativo Comun de las Administraciones Publicas, reviewed on .
If this was not your case
Check whether your solar panels are legalised
If nothing has been requested of you but you do not know the state of your file either, start by finding out.
Legalise an existing solar system
If the request reveals that what is installed is not what is on record, the route is regularisation, not correction.
My surplus is not being paid
A stuck file usually surfaces through the bill: the surplus credit is missing because the paperwork never reached the end.
All solar paperwork and permits
The hub with the rest of the procedures before Industry, the grid operator and your town hall.
Monitoring your system
Once the file is closed, what prevents the next surprise is looking at the system every day.
Solar panel maintenance
Including systems installed by another company that is no longer around to answer for its own paperwork.
Send us the request
Complete, every page of it, and with the date you received it. With that we triage within one working day and tell you whether it fits the €199 scope or needs a separate quote. What we will never do is promise you that Industry will accept the reply.
Compare with the rest of the catalogue
Every service and every certificate, with its price including VAT, its pricing mode and third party fees listed separately, grouped by what is happening to the house rather than by what we call them.
See the price of every service and certificate